Hi. I'm Al Othaim.

Learn about what I do

Here's all the stuff I do.

Am a tech philanthropist with a goal to become the greatest of all time.

System Analyst

Overall experience 10+ year.
  • - Custom built applications for Clients
  • - Implemented, configured, monitored, secured and maintained server environments and infrastructure consisting of physical and virtual servers.
  • - Configured and maintained server related software including database, DNS, backup, monitoring, and support infrastructure.
  • - Planed and coordinated server and application expansions and upgrades
  • - Performed regular security audits of servers and formulated and execute plans based on findings
  • - Deployed and maintained back-end infrastructure such as load balancers, NAS, SAN, firewalls and networks
  • - Designed services that are fault tolerant and site resilient.
  • - Designed, built and maintained databases using Oracle, MySQL, and MS SQL, along with a bit of PostgreSQL and NoSQL DBs
  • - Lead new technology investigations and implementations

Companies I held this Position

RealIT Management Inc
  • Earnscliffe Inc
  • ASDE Inc
  • PLANETKOSA LLC

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Support Specialist

Overall experience 7+ years. - Supported in designing and implementing solutions for an intelligent notification systems - Coordinated in developing documents and response related to RFP/RFT/RFQ
  • - Supported vendor business by creating agreements, researching accounts, etc.
  • - Worked closely with the sales team and the customers providing an efficient and comprehensive service; established and maintained solid relationships. 
  • - Assisted the sales team with the development and growth of business with new and existing customers.
  • - Provided sales administration and sales support the function, working closely with the sales team. 
  • - Possessed thorough knowledge of the company and its products/services. 
  • - Assisted the Sales team in the preparation of quotations for customers. 
  • - Responded to customer and agent inquires as necessary.
  • - Assisted the Sales team in identifying sales leads and opportunities, providing relevant analysis of opportunity and information relating to the lead.

Companies I held this Position

RealIT Management Inc
  • ASDE Inc
  • PLANETKOSA LLC

Sharepoint & Web Architect

Overall experience 4+ years
  • - Provided clients with high quality consulting services.
  • - Provided guidance in the application lifecycle including engineering, project planning, project management, architecture and design.
  • - SharePoint Web Governance, testing and quality assurance, deployment and operations.
  • - Successfully engaged in the full lifecycle of Analysis, Design, Implementation and Support
  • - Identified and developed new business opportunities and further develop existing client relationships.
  • - Performed intermediate programming, testing, and implementation tasks of SharePoint Portal and Windows SharePoint Services.
  • - Designed, developed, and implemented web applications and custom SharePoint web-parts.
  • - Experienced in workflow creation using SharePoint Designer and Visual Studio
  • - Designed and implemented custom branding by modifying master pages, page layouts, themes, and style sheets.

  • Companies I held this Position

    RealIT Management Inc
    • ASDE Inc
    • PLANETKOSA LLC

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Al Othaim Kosa Resume

 

 

IM/IT, TECHNICAL, NETWORK, SERVER, AND WEB SUPPORT EXPERIENCE

Profile and Objective        
Motivated and personable technical professional with a successful 10+ year track record in technical support, client service, and network support.Recognized for quickly mastering technology, achieving objectives, managing multiple projects and meeting deadlines. Diplomatic and tactful with professionals at all levels. Accustomed to handling sensitive, confidential records.Demonstrated history of producing results. Flexible and versatile – able to maintain a sense of humour under pressure. Poised and competent with demonstrated ability to work well within a team environment, or independently. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary             
  • Exceptional oral & written communication skills
  • Proficiency in English (mother tongue) & possess basic French language skills.
  • Detailed technical background (10+year history)
  • Technical experience includes proficiency dealing with a variety of client, server & network issues.
  • Project Management
  • Web designer in both Linux and windows based systems             
  • Training delivery
  • Problem solving & crisis management (technical)
  • Technical Writing & Documentation
  • Software, Hardware, Database, Network & Server experience
Certifications
  • Cisco networking (Software/Hardware) Certificate – Algonquin college, Ottawa, ON
  • Cisco CCNA certifications, Algonquin college, Ottawa, ON
  • PC Hardware Certificate – Algonquin college, Ottawa, ON
  • Software Support Technician – ASDE, Gatineau, QC
  • Government security Clearance Enhanced reliability status
  • WHMIS Certification – Quantum, Ottawa, ON
Professional Experience Software:  Advanced user of Microsoft Office and SharePoint.
Databases: MS SQL and Access.
Operating Systems: Windows Vista/ Windows7/Windows8,Fedora, Redhat, Ubuntu.
Server Platforms: Novell Netware 5, IBM Blade server (blade centre systems) ,Windows NT Server, Windows 2003/2008/2010/2012 Server, Dell and HP (hardware side), Advanced IBM Reflections mainframe.
Routing and Networking: Cisco routers and switches (all series), NETGEAR, D-Link, TCP/IP, VoIP. Detailed cabling, wiring and soldering: CAT6, Fiber, electrical.
  • Coordinated activities during installation and/or repair of computers, and telecommunication hardware, and software and maintained network security.
  • Monitored, controlled and verified servers to ensure system integrity.
  • Reviewed all changes to the computing systems and made recommendations to the use of virtual machines reducing memory lose in server systems.
  • Studied and developed recovery plans to restore computer services during power disruption events, and performed the appropriate power up/down restoration sequences.
  • Resolved IT issues by troubleshooting client inquiries about hardware, software and/or peripheral problems.
  • Provided advice, briefings, recommendations and solutions to senior management, technical staff, non-technical staff and clients.
  • Experienced in the administration of systems utilizing a variety of different technologies.
  • Superior in using VMWare server, workstations in deploying tests before client implementation
  • Analyzed security problems, identified key issues, and compared all aspects of the issues, and reached logical conclusions and recommendations to maintain the security of assets under my responsibility.
  • Supported highly confidential networks and/or systems.
  • Delivered requested information to clients from security sensitive hardrives by Data recovery.
  • Configure Mobile devices, Android, Windows and IOS based to work with Meraki cloud storage.

Employment History

Technical Sales Support/IT Manager                                                July 2013 - Present
RealIT Management Inc, Ottawa ON

  • Responsible for analysis, installation, maintenance and modification of Windows 2003/2008/2012, Exchange Server 2003/2010, Active Directory, ESXi VMware and Windows7 & 8 workstations
  • Recommend new hardware and software for upgrades, patches and repairs
  • Support in designing and implementing a solution strategy for an intelligent notification system using Mir3 TelAlert and Mir3 Enterprise Service Bus solutions
  • Assist technical team in system and network related issues in Windows environment
  • Provide assistance with new deployment projects, migrations and rollouts
  • Perform network administration tasks including creating, modifying, and deleting users and groups; modifying rights and setting up network printer
  • Handle customer queries via phone, email, on-site visit and register Service Tickets based on Severity and SLA
  • Obtain quote from HP distributors and construct quotes for clients
  • Present technical solution to Support Management
  • Create and manage Support Contract renewals
  • Strong grasp of Information Technology in both technical and business aspects
  • Coordinate in developing documents and response related to RFP/RFT/RFQ
  • Applications: HP OVSD, HP Service Manager, Windows 7 & 8, ESXi VMware, Filezilla, MS Office 2007/2010, Mir3 TelAlert, MS Windows 2003/2008/2012 server, Apache Tomcat, Java JDK or JRE, MS Active Directory 2003, Exchange Server 2003/2010, MS SQL 2008, MS Visio 2010, MS Project 2010 etc

 

System Analyst                                                                                                                                 03/2013–Present
KCI networks, Ottawa, ON

  • Software installations (windows, linux, server OS, Vmware and Other)
  • Computer Hardware server assembly and test’s
  • Maintaining configuration management and Data Centres
  • Replacing defective hardware & software components at customer sites
  • Reporting and do test analysis on Networks (vlan).
  • Installing and securing upgraded communications solutions for Business Clients.

System Technician                                                                                                                          11/2012–Present
T.E.S/IBM, Ottawa, ON

  • Ugrade and Testing of POS installations
  • Software installations
  • UPS  installations and report Hardware test’s
  • Maintaining configuration management
  • Replacing defective hardware components at customer sites
  • Reporting and do test analysis on Network Cable management
  • Installing and securing upgraded communications solutions for Business Clients.

IT Support Specialist                                                                                                                      01/2012–08/2012
PLANETKOSA LLC.,San Francisco, CA

  • Tracking and reporting on the status of all computer systems and wireless networks
  • Track and monitoring all internet security services for all Business clients
  • Provide 2nd level business supports for network services to our clients
  • Maintaining configuration management
  • Delivering computer components to customer sites and sets up the systems
  • Provide online services and application support
  • In charge of Communication and Trend Analysis
  • Deploying Meraki access points for a Wireless network coverage
  • Working directly with end users knowledge of supported systems to reduce work volume
  • Assisting upper management in continually improving support processes
  • Communicate potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
  • Installing and securing VoIP systems
  • Supported Clients in installing/configuring/troubleshooting unified communications solutions.  This includes virtual servers, domain and mail server integration, network troubleshooting, mobile client integration, and cloud services integration.

Database Management                                                                                                                08/2008 -02/2012    ASDE    INC., Gatineau, QC

Sampling technician

  • Preparing the samples accordingly to the client specifications
  • List-matching (automatic and manual)
  • Managing IVR projects
  • Working with access databases
  • Software installation & troubleshooting

Customer service

  • Pick up phone calls and delegate them to requested personnel
  • Provide help desk assistance and software troubleshooting
  • Computer system technician
  • Perform diagnosis and troubleshooting applications of the servers and operating systems.
  • Primary assistant for computer and network problems
  • Assistant in implementation of  technological changes and improvements to maximize a secure system

Network administrative services

  • Support for workstations, peripherals, printers and server ( IBM Blade center).
  • Creating cisco scripts to secure server for networking routing purposes and for  remote backup
  • Maintain security and integrity of the network.
  • Created a VMWare server for the technical support team to test new software before implementation within the organization
  • Administration of Windows 2003,mail,SQL, Cisco routers and other internet services
  • Supporting internal stuff  in installing/configuring/troubleshooting unified communications solutions.  This includes virtual servers, domain and mail server integration, network troubleshooting, mobile client integration, and cloud services integration.
  • Performed on call duties such as upgrade assistance and resolving emergency issues after hours

Business Associate                                                                                                                         05/2007–06/2008
Pre-Paid Legal Services, INC., Atlanta, GA

  • Customer service
  • Inbound and outbound calls
  • Marketing business services
  • Managing regional services

Computer Cloning                                                                                                                           02/2005–03/2007      Computer House Calls, Ottawa, ON

  • Computer clone repairs
  • Design and test computer systems
  • Marketing clone computers

Education           

Computer Technology                                                                                                                                   2008–2009          
Algonquin College, Ottawa, ON

•             Topics: IT security policies, IS standards, advanced routing, database concepts and Sql, Viop security

Computer System Technician Diploma                                                                                                  2006–2007
Algonquin College, Ottawa, ON

•             Topics: CCNA course, Windows/Linux Administartion (Server and Client), Hardware (Desktop and Latop)

Contact Me

Al Othaim Kosa

IT Specialist | PLANETKOSA LLC

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